Where is my Orders?

Occasionally, order may get delivered later than the estimated time etc.

The delivery service can be impacted by Royal Mail operation or random custom inspection, re-routed delivery, weather related condition, incidental case, increased parcel volume, etc.

Those conditions caused by delivery service are beyond our control and thus the estimated delivery time is not guaranteed.

However, your order is protected and covered by our Risk Free Shopping Policy that you may choose to cancel and refund the order or receive 20% compensation if order takes longer than 15 business day* to delivery. (with some exception).Please click to see detail for

*15 business day counts from the day we ship your package.