Return & Refund

Can I return my order?

We cannot accept any refund or returns because of the customer’s personal circumstances in any case, but in such case please contact us, we will try to make arrangement and courtesy for you.

We have implemented technology in every step of our packing process in order to avoid packaging mistakes and keep record. We scan all items per order before sealing the package.

If the product(s) is/are found defected, incompletely packaged or with suspected quality issues, please keep the photo(s) of the product(s) as record and we will arrange product replacement or refund whenever necessary.

We will accept return or refund

1.If any of your item is missing, damaged, or wrong item you may submit a Return Request, see below, within 7 business day with picture of the item with problem.

2.If your order is lost or not delivered more than 15 business days, you may request return ( with some exception).For detail please check out ourRisk Free Shopping Policy

My package is delayed, can I request refund?

You may request refund if package does not deliver to you in 15 business days.(with some exception) Please click Risk Free Shopping Policy for more detail.

Our contracted postal courier offers estimated 4-8 business day shipping service and order delivery by Royal Mail. Our delivery statistics shows 92% delivery reach within the 4 - 8 business days standard; however, the actual delivery time is impacted by many factors which are beyond either our or Royal Mail's control. The factors include but not limit to extreme weather condition, custom inspection time, general package volume etc.

As the estimated time is not guaranteed, order is not refundable in the case the order package does not deliver within the estimated delivery time range. However, we have aRisk Free Shopping Policyto safeguard customer’s best interest in the case the order package does not deliver to you in 15 business days, then you can choose to either refund or offer a 20% deduction of your package. Please click our "15 Business Day Delivery Coverage"

How to request refund or return?

1.Email to cs@mikoplace.co.uk 

2. or Submit a refund request in “My Account.” Click on the specific “Order #” and then click on “Return Request” is on the top

We only accept refund request within 7 days after the order is delivered and a photo of the item with issue is usually required.